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Inaccessible domain

Here you'll find all parameters that you need to check when your domain is inaccessible.

Checking WHOIS

You may find more information about your domain in Whois database. Here is an extract about .com domain:

Domain Name: DOMAIN.COM
Registrar: OVH
Whois Server:
Referral URL:
Name Server:
Name Server:
Updated Date: 21-jan-2004
Creation Date: 07-feb-1997
Expiration Date: 08-feb-2005

  • 1. Has my domain expired ?

Expiration date

In the example above, the expiry date is 8th February 2005.
=> Expiration Date: 08-feb-2005

STATUS of domain

- Correct Status:

REGISTRAR-LOCK : Protection against the theft.
ACTIVE : Transfer is possible.
OK : Transfer is possible.

- Status that may cause problems:

REGISTRAR-HOLD: Domain expired, DNS are blocked.
REDEMPTIONPERIOD or PENDING DELETE RESTORABLE: Domain expired more than 15 days ago. For €150 +VAT, you have the possibility to change the status.
PENDING-DELETE: Domain will be deleted within 5 days.
INACTIVE: Dns are inactive. For example .org and .biz domains: minimum 2 DNS are required.
QUARANTINE: Your .be domain has expired more than 30 days ago. For €24.80 +VAT, you have the possibility to change status if your domain is hosted at OVH.


  • 2. Is my DNS configuration correct?

In our example, the domain has OVH's Dns:

Name Server:
Name Server:

The modification date must have more than 48 hours in order to make sure that the domain has all the DNS displayed.

=> Updated Date: 21-jan-2004

3. Is my domain responding to ping?

Open a terminal and use ping command to check if domain responds:

PING ( 56 data bytes
64 bytes from icmp_seq=0 ttl=59 time=6.3 ms

=> The domain responds, and its IP is (IP of hosting service).

ping: unknown host => DNS are inactive.

ping : Request timed out => This is a network problem.

Checking DIG

You may use dig command to receive technical data of your domain. Here is the link to the script using this command :
An example for

dig A
;; ANSWER SECTION: 83111 IN A ;;


There are two DNS and IP (type "A")

If you have a domain at OVH, hosted on a shared hosting, go to step 5, otherwise go to step 6 if your domain is hosted on a dedicated server.

5. My DNS configuration is correct and my domain hasn't expired.What shall I do?

Log into Manager, choose section 'Domains&DNS' , 'DNS zone' and check all fields: MX 1 => First MX server MX 5 => Second MX server (it may be,,, or other, if POP accounts are not managed in OVH) A => your hosting IP address (it cannot be or or - IP of DNS) CNAME => Redirection of to
If those fields are missing, you,you won't have access to CNAME CNAME CNAME CNAME CNAME CNAME CNAME CNAME CNAME CNAME CNAME CNAME

2. Your domain is registered on dedicated server:

To check DNS configuration use Zone Check Afnic. This tool works also for other domains than .fr:

Enter your domain and required DNS, the program will inform you about any problems with configuration.